Frequently Asked Questions

Account Setup
  1. How do I start managing my projects after I registered my account?
  2. How do I setup a FREE personal account and what are the restrictions on the free account compared to the business account?
  3. How do I setup a business account?
Pricing and Licensing Questions
  1. Can I purchase an RS Project Manager license to install on my company server?
  2. Are there any additional setup costs besides the monthly payment?
  3. Does RS Project Manager use open source components?
Data and Privacy Questions
  1. Can I get a full backup of my company information/data whenever I wish?
  2. Can I import my Microsoft Project File into RS Project Manager?
User Interface Questions
  1. How intuitive is the interface and how long does it take learn how I can start managing my projects and personnel through the portal?
Customization Questions
  1. Can the RS Project Manager logo be replaced with my company logo on all communications that comes from RS Project Manager?
Integration Questions
  1. Can I add a request form on my personal website and have the requests get posted into RS Project Manager for me to manage?
Misc. Questions
  1. What is the maximum single file upload size?
  2. How is the system organized?

Account Setup

  1. How do I start managing my projects after I registered my account?

    First thing you need to do is setup your company information. Click on the Company link on the top menu. That will take you to the company detail screen, where you maintain company information. There are a couple of items that you may want to change like work week, holiday schedule, and customer list. You can find that information by selecting the appropriate tabs. To create new items, use the left navigation menu.

    Next you will need to setup your project(s). By default a My First Project project is created for you when you create a new account/company. Click on the Project link on the top menu. That will take you to the project detail screen, where you maintain project information. To setup this project, click on the Edit Project link on the left navigation menu. There are a couple of items that you may want to change like project name, customer, status, dates, billable, and enabled features.

    Now you are ready to start managing your project(s). Remember that the company detail screen is where you maintain your company information and project detail screen is where you maintain project information.

  2. How do I setup a FREE personal account and what are the restrictions on the free account compared to the business account?

    It's simple! Just click HERE!. As far as limitations, the personal account has the same as the business account except it is a single user/project account with no upload diskspace capability. You could manage your personal project, tasks, issues, and events successfully with the FREE personal account.

  3. How do I setup a business account?

    Just click HERE! When describing your company, explain that you would like to setup a business account. A RS Project Manager representative will contact you shortly after registration! That's It!

License Answers

  1. Can I purchase an RS Project Manager license to install on my company server?

    No, not at this time. RS Project Manager is currently only offered as a service. The RS Project Manager team believes that the Software as a Service(SaaS) Model will allow small to medium size companies to benefit instantly from a toolset like this without a major investment in hardware and maintenance. If you are a project manager for a small to medium size company, you know more than most that a lot of the time companies forego or strip down the project management process because they do not have the tools or the resources to perform the task. The RS Project Manager team wants to change that!

  2. Are there any additional setup costs besides the monthly payment?

    No! We will even help setup your account for you for FREE!

  3. Does RS Project Manager use open source components?

    Yes. The RS Project Manager development team is a big supporter of open source. The RS Project Manager portal uses multiple LGPL, Apache, and other licensed open source products to enhance the user experience. Here are just a few listed:

    • Struts
    • Hibernate
    • ExtremeComponents
    • and many more!

Access to My Data Answers

  1. Can I get a full backup of my company information/data whenever I wish?

    Yes! Most of the screens in RS Project Manager allow you export into Excel. There is also a project report that will allow users to print the project dataset.

  2. Can I import my Microsoft Project File into RS Project Manager?

    No, not at this time. We are looking on delivering a export and import tool for MS Project in the future.

User Interface Answers

  1. How intuitive is the interface and how long does it take learn how I can start managing my projects and personnel through the portal?

    Our customer have found that they could be setup and running in as little as 5 minutes. RS Project Manager was built from the ground up with industry standard project management best practices. The basic product organization is like this:

    • A company has one or more projects and users
    • A project has can have administrators, members, stakeholders, end users, tasks, issues, documents, costs, timesheets, forums, and risks
    • A company user can hold different roles in different projects
    That's It!

Customization Answers

  1. Can the RS Project Manager logo be replaced with my company logo on all communications that comes from RS Project Manager?

    Yes! All email notifications are completely customizable per company and/or project. Company or project administrators have permission to maintain email templates.

Integration Answers

  1. Can I add a request form on my personal website and have the requests get posted into RS Project Manager for me to manage?

    Yes. Basically you create a simple html form with a couple of predefined fields and submit the form to your RS Project Manager project. Configuration is as simple as:

    1. Select/Create the project that you want your requests to be submitted into.
    2. Enable the Allow request submissions from the public feature by going to PROJECTS -> EDIT PROJECT DETAILS and turn on the feature.
    3. Identify project identifier by going to PROJECTS -> EDIT PROJECT DETAILS and reading the URL line where projectId=<PROJECTID>
    4. Copy SamplePublicRequest_1.htm to your website and change projectId, returnSuccess, returnFailure fields appropriately.
      Note: Fields fromRealNa, fromEmail, requestNa, and requestTx are required.

Misc Answers

  1. What is the maximum single file upload size?

    20 MB maximum uploads. Compressed files are accepted. If for some reason this is not enough, let the RS Project Manager support team know.

  2. How is the system organized?

    The diagram below shows the many parts of the system and how they are organized.

    RSProjectManager Achitecture

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